JST Dropshipping FAQ
Complete answers to your dropshipping questions - Pricing, Shipping, Quality Control, Integration & More
💰 Pricing & Costs
Dropshipping costs with JST vary based on product type and shipping destination. Product costs range from $1-2+ per item from manufacturers. Shipping costs depend on destination. Please refer to our shipping calculator for real-time rates.
- USA: typically 5-8 business days
- Europe: typically 4-10 business days (e.g., UK 4-7 days, DE 4-7 days, IT 5-8 days)
- Australia: typically 5-10 business days
- Canada: typically 6-10 business days
We charge NO monthly platform fees - you only pay for products you order and ship. Optional services like custom packaging (starts from $0.10-2 per unit) are available at additional costs. These fees are flexible and depend on your specific requirements. Contact our sales team for a precise quote.
With our free warehousing (up to 60 days), you can stock inventory without ongoing storage costs. Calculate your exact profit margins with our Profit Calculator, or contact our sales team for a custom quote.
No, we don't charge any monthly subscription or platform fees. This is one of our key advantages. You pay only for:
- Product costs (wholesale price from suppliers)
- Shipping fees (actual logistics costs)
- Optional services (custom packaging, private labeling, etc.)
Many dropshipping platforms charge $29-99/month just to use their service. JST is different because we operate as a partner, not a middleman. We make money when you succeed and scale.
We also offer free warehousing for up to 60 days, saving you hundreds monthly compared to traditional 3PL providers. This fee-free model makes starting dropshipping affordable for entrepreneurs. Learn more about why choose JST.
One of JST's biggest advantages is our zero MOQ policy. You can order as little as 1 unit for any product in our catalog. This is crucial for new dropshippers who want to:
- Test products before committing to bulk orders
- Validate market demand without inventory risk
- Reduce capital requirements and start with minimal investment
- Quickly pivot if a product isn't selling
However, for custom branding or private labeling, factories may require MOQ of 100-500 units. The good news? You can purchase MOQ quantities and store them free in our warehouse while we use them gradually with orders. This lets you enjoy wholesale pricing without inventory risk.
Our sourcing team regularly negotiates with suppliers to reduce MOQs. Explore our winning products and custom branding options.
📦 Shipping & Logistics
Shipping times depend on the destination country and your chosen shipping method. Here are typical delivery windows for popular regions:
- USA: 5-8 business days
- Canada: 6-10 business days
- UK: 4-7 business days
- Germany: 4-7 business days
- Italy: 5-8 business days
- Rest of Europe: 5-10 business days
- Australia: 5-10 business days
- Asia (Japan, South Korea, SEA): 4-9 business days
- Middle East & Africa: 7-15 business days
- Latin America: 8-15 business days
Our 5 strategically located warehouses (Shenzhen, Yiwu, Shanghai, Hong Kong, Wuxi) enable regional fulfillment, reducing transit time compared to competitors. All orders include real-time tracking synced to your store. Check our shipping calculator for exact timeframes and costs for your specific destination.
We partner with major global carriers: USPS, DHL, FedEx, UPS, 4PX Express, YunExpress, and SF Express.
Shipping Methods:
- DDP (Delivered Duty Paid) - We handle all customs and taxes for USA, EU, UK, Australia. Customers pay no surprise fees.
- ePacket - Budget-friendly, slower option for non-urgent orders
- Air Shipping - Fastest option; typically 2-4 days to major countries
- Sea Shipping - For bulk orders; most economical (20-30 days)
- LCL - Hybrid option for 100+ units
Which to choose? High-margin products = DDP (better customer satisfaction), Budget brands = ePacket or standard, Urgent = Air shipping, Bulk orders = Sea shipping.
We automatically optimize for cost vs speed, but you can customize per order. Each shipment includes tracking and insurance. Visit shipping options.
Yes, we deliver to 200+ countries worldwide. Our extensive network covers, but is not limited to:
- North America: USA, Canada, Mexico
- Europe: UK, Germany, France, Spain, Italy, Netherlands, Poland, Turkey, Ukraine, Russia, etc.
- Asia-Pacific: Australia, New Zealand, Japan, South Korea, Singapore, Malaysia, Thailand, Indonesia, Philippines, etc.
- Latin America: Brazil, Argentina, Chile, Colombia, Peru, etc.
- Middle East & Africa: UAE, Saudi Arabia, South Africa, Egypt, Nigeria, etc.
Customs & Duties: DDP services available for USA, EU, UK, Australia (we pre-clear customs and taxes). DDU option available for other regions (buyer pays duties). Our shipping cost calculator lets you check real-time costs for your target markets. Regional warehouses mean faster delivery from closer locations. If your country needs custom solutions, contact our team.
🔍 Sourcing & Quality
Our sourcing process is designed to save you time while ensuring quality:
Our Supplier Network: 500+ verified suppliers across China including 1688, Taobao, and direct factories.
The Process:
- You provide product details (link, description, or image)
- Our team searches multiple platforms
- We negotiate pricing and verify supplier certifications
- We provide 3-5 options with costs and timelines
- You choose preferred supplier
- We handle QC, shipping to warehouse, inventory management
Costs: Free for existing catalog sourcing; $50-200 for custom sourcing (refundable with order). Lead times 10-30 days depending on product.
Our team sources for 2,000+ sellers globally. Check winning products and trending items.
Quality is non-negotiable. Every product undergoes 3-point QC:
1. Supplier Verification
- Verify certifications (ISO, CE, ROHS)
- Check factory compliance with safety standards
- Review customer feedback and ratings
2. Pre-Shipment Inspection (PSI)
- Random sampling of 5-10% of orders
- Check for defects, damage, discoloration
- Test functionality for electronics
3. Post-Warehouse Verification
- Second inspection at warehouse arrival
- Verify counts and SKUs
- Document any issues for refunds/reorders
Our Metrics: Defect rate <1% (industry standard 2-3%), On-time delivery 98%+, Damage in transit <0.5%.
We offer Refund or Resend guarantee within 7 days for damaged, wrong, or lost items. Learn more about our refund policy.
🔗 Integration & Setup
Integration via our custom API is straightforward:
Steps:
- Sign up for a JST account
- Provide your Shopify API credentials (encrypted)
- Our team configures connection (24-48 hours)
- Test with a sample order
- Go live - orders auto-sync
What Gets Synced:
- Order details (shipping address, quantities, customer info)
- Inventory levels (real-time stock updates)
- Tracking numbers (automatically sent to customers)
- Product images & descriptions
Alternative Methods: CSV/Excel import (manual but flexible) or Zapier/third-party automation for complex workflows.
Timeline: Setup 24-48 hours, Training included, Dedicated support first month. No coding required - our integration team handles everything. Contact us to get started.
We integrate with all major ecommerce platforms:
Direct Integrations:
- Shopify - Full API integration
- WooCommerce - Automated order sync
- Amazon - FBA/FBM seller integration
- eBay - Multi-channel selling
- Etsy - Print-on-demand and dropshipping
- Magento - Enterprise support
Emerging Platforms: TikTok Shop, Temu, Shein, Lazada, Tokopedia
Custom Integrations:
- API documentation available for developers
- Support via Zapier, Make, or custom webhooks
- CSV imports work as backup for any platform
Marketplace Management: Inventory sync across all platforms simultaneously, Centralized dashboard for all channels, Smart order routing.
If your platform isn't listed, ask our team - we've likely worked with it before.
🎨 Branding & Customization
We help you build a real brand through comprehensive customization:
Packaging Options:
- Custom Mailer Boxes (starts from $0.10-2 per unit) - Full-color logo printing, custom dimensions, eco-friendly options. The cost is flexible and depends on quantity, size, and design.
- Branded Shipping Labels ($0.10-0.50) - Your logo on every package
- Interior Inserts ($0.20-0.80) - Thank you cards, promotional inserts, care instructions
- Logo Stickers ($0.05-0.30) - Seal boxes, product stickers, special finishes
- Private Labeling - Remove supplier branding, add your own labels
MOQ & Strategy: Custom boxes typically have a 100-500 unit minimum. Print-on-demand available for testing. Smart strategy: Order MOQ in bulk and store free in our warehouse. We use it gradually with orders, giving you wholesale pricing without capital tie-up.
Timeline: Design approval 3-5 days, Production 10-15 days, Total 20-30 days. For precise pricing and options, please contact our sales team.
Branded unboxing increases customer loyalty by 40%! Explore custom branding services and value-added options.
The cost of custom packaging is highly flexible and depends on various factors such as quantity, size, design complexity, and material. Generally, custom packaging can range from $0.10 to $2 per unit.
- Prices typically range from $0.10 to $2 per box. Larger quantities and simpler designs often result in lower per-unit costs.
Branded Shipping Labels: $0.20-0.50 per label (MOQ 100+)
Interior Inserts: $0.15-0.80 per piece
Setup & Design Fees: Design service FREE, Plate/mold fee $50-200 (one-time, refundable with bulk order), Sample approval FREE
Example: Ordering 500 custom boxes at $1 per box would cost $500. If these are stored free in our warehouse and used over 5 months, the effective per-unit cost drops significantly compared to purchasing on a per-order basis.
Ways to Reduce Costs: Bulk order (larger MOQs = cheaper), Simpler design (fewer colors), Standard sizes, Seasonal planning.
Payment: 50% deposit to start, 50% on shipment. For a personalized and accurate quote tailored to your specific needs, please contact our sales team.
✅ Policies & Protection
We stand behind every product with our Refund or Resend Guarantee:
What's Covered:
- Damaged or defective items
- Wrong product shipped
- Lost packages in transit
- Items not matching description
The Process:
- Customer reports issue within 7 days with proof (photo/video)
- Submit claim to JST with order number
- We verify (1-2 days)
- Choose: Refund (minus original shipping) or Free replacement
Timeline: Claim to resolution 5-10 days, Refund processed 3-5 days, Replacement shipped next cycle.
Why This Matters: Customers feel protected. Clear guarantee reduces refund requests because we handle quality proactively.
Additional Protections: Transit insurance on all shipments, 24/7 customer support, Full tracking numbers.
Read our complete refund & return policy.
STILL HAVE QUESTIONS?
Can't find the answer you're looking for? Our dedicated support team is here to help.
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